Mozilla Thunderbird Setup

Automatic Configuration

The following will show you how to automatically configure your Thunderbird email client. Thunderbird is now designed to always try and automatically configure itself. We will allow it to do that, then correct any mistakes it may have made if needed. We prefer that you use the IMAP protocol on 'full' PC/Mac email clients like Thunderbird. POP may be used once you get to the "Manual Configuration" area below but is discouraged. POP is better suited to Phones/Tablets/Gmail.

Contact us if you need more help.

1. Open Thunderbird
2. Click File (in the top-left)

3. Hover over New under File. Pick Existing Mail Account...

   

4. Enter Your Name, Email Address and Password and click Continue

   

5. Thunderbird will attempt to configure itself against the Help-U-Sell email server

6. After about 10-30 seconds you should it's results.

7. Click Manual config

   

Manual Configuration

1. After clicking Manual config you will be shown the results of Thunderbird's automatic setup

2. These autodetected results may work, but we want to strenghen them with encryption

   IMAP Settings (preferred)

   • imap.helpusell.com is the Incoming server hostname
   • Set Port to 993
   • Set SSL to SSL/TLS
   • Set Authentication to Autodetect

   POP Settings

   • pop.helpusell.com is the Incoming server hostname
   • Set Port to 995
   • Set SSL to SSL/TLS
   • Set Authentication to Autodetect

   Outgoing/SMTP Settings

   • smtp.helpusell.com is the Outgoing server hostname
   • Set Port to 587
   • Set SSL to STARTTLS
   • Set Authentication to Autodetect

   Username Settings

   • Make sure the Username has your full email address.
   • Correcting one side will corrct both sides. (See image)

   

3. Once you have your settings entered as per above using your email/password, click Re-test

4. If you see no problems, click Done

5. Thunderbird will add the account and it will be accessible on the left column/panel